ER Wait Times: More Transparency with iTriage
Posting, promoting, and advertising ER Wait Times – is it good for your healthcare facility or not? That question has been raised in recent months by the media, emergency room doctors and hospital administrators. Some think advertising long wait times creates a black mark on ERs, others use the longer wait times to improve efficiency at their hospitals. Despite which side of the argument you are on, you should be aware that more transparency around ER Wait Times is gaining popularity among healthcare consumers.
While any hospital’s ER wait time can change at a moment’s notice, keeping patients informed before and upon arrival is vital to long-term satisfaction with your hospital. With iTriage, you can push your ER Wait Times on your premier provider page so that those patients with acute care situations like head trauma and an appendicitis attack have immediate access to your current ER Wait Time.
Whether the consumer needs an H1N1 flu shot or a Strep test, your retail clinic should be first on their mind. The way you do that is to put your information into their hands when they most need it.
Make Your Hospital ER Stand Out with ER Wait Times
When you become a premier listing facility on iTriage, patients can pull up your page and access your current ER Wait Times with a touch of their finger, if you have made the transparency commitment to post these times. Typically, ER Wait Times are updated every 30 minutes and our server takes your feed and transfers it over to the iTriage software, making it immediately accessible by patients in need of emergency services. Your future patients find your ER Wait Times using their iPhones, Android phones, all web-enabled smartphones and any other device with Internet connection.
“iTriage was a tremendous help when searching for an ER during a recent emergency. While waiting for the ambulance to get to my apartment for my partner who was throwing up for four hours, I opened iTriage and searched for the shortest wait time. I found that Palm’s West was the shortest around and was able to direct the EMTss there. He was seen within 10 minutes. Thank you iTriage!!!” – John S., Royal Palm Beach, FL
“I recently had abdominal pain and used [iTriage] to better understand what I had. I learned that the local hospital is also a trauma center and could help my family in case of a bad accident. iTriage advised seeing a doctor and allowed me to make sure there was only a short wait at the ER in Lawnwood Regional Medical Center. Thank you again for such a great program. This is extremely helpful and a huge benefit for the community.” – Donna P., Ft. Pierce, FL
To learn more about how to promote your ER Wait Times on the iTriage applications and start your annual premier listing agreement, please contact us today. Hospitals that advertise their ER Wait Times first in their area are the ones that garner more interest from local and national media.
Phone: 800-985-9605 (8:30AM-5:00PM, MST M-F)
Email: Sales@Healthagen.com